Most orders are processed within 3–5 business days. Once shipped, delivery typically takes 7–14 business days depending on your location. You will receive a shipping confirmation email with your tracking details as soon as your doll is on its way.

Due to the high-value and intimate nature of silicone dolls, all sales are final. We only offer exchanges or returns if the item arrives damaged or defective. Please inspect your doll immediately upon arrival and contact us at support@siliconedollsofcomfort.com within 48 hours of delivery with photos of the issue so we can assist you.

If you need to update your address, please email us at support@siliconedollsofcomfort.com within 12–24 hours of placing your order. Once a tracking number has been generated and the package has left our facility, we are unable to change the delivery destination.

Once your order ships, we will send an automated email containing your tracking number and a direct link to the carrier’s website. You can use this link to monitor your package’s progress in real-time.

We are dedicated to providing you with the best experience possible. For any questions or concerns regarding your order or doll care, please email our support team at support@siliconedollsofcomfort.com. We aim to respond to all inquiries within 24 hours during business days.

Please contact us immediately at support@siliconedollsofcomfort.com. Include your Order Number and the Correct Address in the email. If the item has already been dispatched, you may need to contact the shipping carrier (such as FedEx, UPS, or DHL) directly to request a package intercept or address correction.

Yes! Silicone Dolls of Comfort ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific country and region. Please note that international customers are responsible for any local customs duties or import taxes.

In most cases, yes. However, if you order multiple dolls or a doll along with separate accessory kits, they may occasionally be shipped in separate packages to ensure the safest possible transit and to avoid damage during handling.